If its too good to be true...

[arcadiagt5]

...it probably isn't. :(

There has been a delay delivering the new frame. Which means that the rebuild won't happen whilst I'm in Perth, and possibly not for another week. 

A picture showing why the frame is being replaced is beneath the cut...

EDIT: A picture of the replacement is beneath the new cut.

Comments

[argonel.livejournal.com]

I would guess that they have a few reasons for that decision. And the biggest reason is that they want to protect their reputation. While a repair would probably be cheaper, it also wouldn't look as good, and may take longer than a direct replacement. There are also some liability concerns if the repaired frame broke. It is definitely good that they stand behind their products though.

[arcadiagt5.livejournal.com]

It is definitely good that they stand behind their products though.

Absolutely! As I mentioned above, apart from the delay, I'm quite happy with how things are panning out and very happy to see Greenspeed's excellent reputation for customer service confirmed.

[arcadiagt5.livejournal.com]

And it gets better - the frame was delivered before Michael could return the trike to me anyway. :)